Quality Manager Romford £65,000 - £70,000 per annum Are you an experienced quality, governance, or senior operational care leader looking for an opportunity to drive excellence across a portfolio of services? New Way Recruitment is supporting a well-established care provider in the search for a passionate and detail-focused Quality Manager to oversee governance, compliance, and continuous improvement across five residential care services. This is a high-impact position suited to an individual who is committed to delivering outstanding care standards and ensuring services consistently exceed regulatory expectations. This role is primarily based in the South East, with monthly travel to Manchester and occasional additional visits or overnight stays when operational support is required. The Opportunity As Quality Manager, you will work closely with senior leadership and home management teams to promote a culture of quality, accountability, and outstanding care. You will play a pivotal role in supporting services to achieve and maintain regulatory compliance, drive improvement initiatives, and ensure the highest standards of care delivery. Key Responsibilities Lead governance, quality assurance, and compliance activity across a portfolio of five care services. Conduct regular audits, inspections, and service reviews to identify strengths, risks, and improvement opportunities. Support Home Managers in preparing for regulatory inspections and maintaining compliance with relevant legislation and best practice standards. Analyse quality and performance data to identify trends and develop action plans. Monitor safeguarding, incident management, complaints, and risk processes to ensure robust governance arrangements. Drive continuous improvement programmes focused on resident outcomes and quality of life. Provide coaching, mentoring, and support to management teams to strengthen leadership capability and quality performance. Produce detailed quality reports and present findings to senior stakeholders. Support investigation processes where concerns or service challenges arise. Develop and maintain effective relationships with external professionals, regulatory bodies, and internal stakeholders. Promote a positive culture centred around compassionate, safe, and person-centred care. About You Previous experience within a Quality, Governance, Compliance, Regional, Operations, or Senior Management role within the care sector. Strong knowledge of CQC regulations, fundamental standards, and care sector compliance requirements. Experience conducting audits, managing action plans, and driving service improvements. Excellent analytical, communication, and report-writing skills. Able to influence, support, and challenge management teams to achieve positive outcomes. Flexible to travel regularly and provide hands-on support when required. Passionate about delivering exceptional standards of care and resident experience. Desirable Previous CQC inspection experience. Background in quality assurance, governance, or service improvement. Experience supporting multiple care services simultaneously. Benefits Competitive salary of £65,000 - £70,000. Company pension scheme. Ongoing professional development opportunities. Opportunity to work closely with an experienced senior leadership team. Genuine autonomy to influence quality, compliance, and operational excellence. Career progression opportunities within a growing organisation. Supportive and collaborative working environment. The chance to make a meaningful difference to the lives of residents and staff across multiple services. Our Promise At New Way Recruitment, we believe in Heart-Led Hiring in Care. Guided by our ethos of “Recruiting with Care, Placing with Purpose”, we are committed to a recruitment experience where compassion meets opportunity. Our promise is simple: a heart-led, confidential, and individually tailored approach for every candidate and client we support. You can be assured that our team handles every step of the process with integrity, understanding, and genuine care. If you’re considering your next move and this job sounds like something you would be interested in, then please don’t hesitate to get in touch - we’re here to help. INDHP
