Operations Director – Luxury Nursing & Residential Care Homes Location: Surrey & London Salary: Up to £135,000 + Bonus + Car Allowance + Comprehensive Benefits Lead with Vision. Deliver Excellence. Shape a Premium Care Offering. Are you a strategic, commercially astute leader with a passion for delivering exceptional care? We’re seeking an experienced Operations Director to oversee a prestigious portfolio of high-end private nursing and residential care homes across Surrey and London. About the Group This is far from a traditional care provider. This privately owned group is recognised for delivering luxury, person-centred care within beautifully designed, purpose-built environments. With a strong reputation for five-star hospitality, clinical excellence, and outstanding resident experience, their homes are places where people genuinely thrive. The Role As Operations Director, you will play a key role in shaping both the strategic direction and operational performance of the group. You will: Lead, mentor, and inspire a high-performing team of Home Managers Drive excellence across care quality, compliance, and governance Champion operational efficiency and commercial performance Work closely with the CEO and Board to deliver growth and development plans Embed a culture of accountability, compassion, and continuous improvement Ensure each home delivers a consistently exceptional resident experience What You’ll Bring Proven experience in a multi-site operational leadership role within elderly care Strong knowledge of CQC regulations, compliance, and governance frameworks Demonstrable success in improving performance, quality, and profitability A confident, visible leader with the ability to inspire and develop senior teams Commercial awareness alongside a genuine passion for high-end service delivery A focus on both clinical quality and luxury resident experience Why Apply? This is a rare opportunity to join a forward-thinking, premium care provider where quality and experience sit at the heart of everything they do. In return, you’ll receive: Salary up to £135,000 Annual bonus + car allowance Private healthcare and executive benefits package The opportunity to play a key role in shaping a growing luxury care brand A genuine voice at senior leadership level Our Promise: At New Way Recruitment, we believe in Heart-Led Hiring in Care. Guided by our ethos of “Recruiting with Care, Placing with Purpose”, we are committed to a recruitment experience where compassion meets opportunity. Our promise is simple: a heart-led, confidential, and individually tailored approach for every candidate and client we support. You can be assured that our team handles every step of the process with integrity, understanding, and genuine care. If you’re considering your next move and this job sounds like something you would be interested in then please don’t hesitate to get in touch - we’re here to help. INDLP
